FAQs
Why Buy from The Recovery Outlet?
The Recovery Outlet was founded by wellness and performance enthusiasts with one goal — to help athletes, clinics, and health-focused individuals access the most effective recovery technology available today.
All products are vetted and tested by professionals, ensuring proven results. We back every order with full manufacturer warranties, a clearly written 30-day return policy, and U.S.-based customer support.
Your recovery journey is our mission. Contact us anytime at sales@therecoveryoutlet.com.
Which Payment Methods Do You Accept?
We offer secure payment options for your convenience:
- Major Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- HSA/FSA Health Savings Cards
- PayPal, Apple Pay, and Google Pay
- Affirm Financing — flexible monthly payments, subject to approval. Rates and terms vary by applicant and purchase amount.
Do You Offer a Price Match Guarantee?
Yes! The Recovery Outlet guarantees the lowest authorized price on every product. If you find a lower advertised price from another authorized U.S. retailer, email us at sales@therecoveryoutlet.com with a link to the offer. Once verified, we’ll match or refund the difference — no questions asked.
When Will My Order Ship?
Shipping time depends on product availability and warehouse location.
- In Stock & Ready to Ship: Ships within 2–5 business days
- Pre-Order / ETA Listed: Reserved items ship as soon as available from the manufacturer
Large items like saunas or hyperbaric chambers may take 2–4 weeks for freight delivery. Estimated shipping times are shown on each product page and in your confirmation email.
Do You Ship Internationally?
No. The Recovery Outlet ships within the contiguous United States (48 states) only.
We do not ship internationally, to U.S. territories, or to APO/FPO addresses. This is a manufacturer and freight-carrier limitation on the large, high-value equipment we carry. See our Shipping Policy for full detail.
Do You Ship to Hawaii, Alaska, or Puerto Rico?
No. We currently ship to the contiguous 48 states only.
Hawaii, Alaska, and U.S. territories including Puerto Rico are not served at this time. If you are located outside the contiguous 48 and would like us to look into options for a specific product, email sales@therecoveryoutlet.com and we will tell you honestly whether we can help.
Is There a Warranty?
Yes, all products sold through The Recovery Outlet are covered under the manufacturer’s warranty. Warranty length and coverage vary by brand and product, and are listed on each product page.
Do You Offer Installation or Setup Services?
Yes! For select large equipment, we offer in-home setup and installation services. You’ll find an “In-Home Assembly” option on applicable product pages.
Delivery and assembly are scheduled separately. Customers are responsible for moving items inside before technician arrival. For massage chairs with “White Glove Delivery,” setup is included during delivery.
Do You Accept Returns?
Yes — most products may be returned within 30 days of delivery. Because this is high-value equipment, please read the terms before you buy. The fees are real and we would rather you know them now than after delivery.
- Items must be unused, uninstalled, and in original packaging
- All returns require prior authorization (RMA) — unauthorized returns are not accepted
- You are responsible for all return shipping costs
- Approved returns are typically subject to a 20%–25% restocking fee
- Original outbound shipping charges are non-refundable
Some items are final sale and cannot be returned at all — including Finnmark products, custom-built and made-to-order products, and any sauna that has been uncrated.
Brand-specific terms (Plunge, Revive, Luraco, Osaki, Tyent) override these general terms. Full detail is in our Refund & Return Policy. If you are unsure whether a product is returnable, email sales@therecoveryoutlet.com before ordering.
What If You Don’t Carry a Product I Want?
We work with a variety of manufacturers across recovery and wellness technology. If you’re looking for something not listed, email sales@therecoveryoutlet.com — we can likely source it for you.
What Is Your Cancellation Policy?
If you need to cancel an order, contact sales@therecoveryoutlet.com immediately. Timing determines what applies:
- Before processing: Full refund.
- After processing, before shipment: A cancellation or processing fee may apply, depending on the manufacturer.
- After shipment: The order can no longer be canceled and is handled under our Refund & Return Policy, including return shipping and restocking fees.
Brand-specific examples: Plunge cancellations before shipment are subject to a 5% processing fee and cannot be canceled once shipped. Revive Plunge cancellations after processing are subject to a 10% fee. Custom-built and made-to-order products may be non-cancelable from the moment the order is placed.
What If My Product Arrives Damaged?
Inspect your shipment before you sign for it. For freight deliveries, inspect the packaging and pallet and note any visible damage on the delivery receipt or BOL before signing — signing a clean receipt makes a carrier claim much harder to win.
Then contact us within 48 hours of delivery at sales@therecoveryoutlet.com with your order number, photos of the product and the packaging, and a short description of the issue. We’ll arrange a replacement or repair as quickly as the manufacturer and carrier allow.
What Happens After I Place an Order?
After placing your order, you’ll receive a confirmation email from sales@therecoveryoutlet.com.
- We process and prepare your product for shipment.
- Tracking information will be emailed once your order ships.
- For updated shipping timelines, check your confirmation email or the product page.
We’ll keep you informed every step of the way.