FAQs

The Recovery Outlet was founded by wellness and performance enthusiasts with one goal — to help athletes, clinics, and health-focused individuals access the most effective recovery technology available today.

All products are vetted and tested by professionals, ensuring proven results. We back every order with full manufacturer warranties, hassle-free 30-day returns, and exceptional U.S.-based customer support.

Your recovery journey is our mission. Contact us anytime at support@therecoveryoutlet.com.

We offer secure payment options for your convenience:

• Major Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• HSA/FSA Health Savings Cards
• PayPal, Apple Pay, and Google Pay
• Affirm Financing — flexible monthly payments starting as low as 0% APR

Yes! The Recovery Outlet guarantees the lowest authorized price on every product. If you find a lower advertised price from another authorized U.S. retailer, email us at sales@therecoveryoutlet.com with a link to the offer. Once verified, we’ll match or refund the difference — no questions asked.

Shipping time depends on product availability and warehouse location.

• Ships Next Business Day: Ships within 24 hours (on the next business day)
• In Stock & Ready to Ship: Ships within 2–5 business days
• Pre-Order / ETA Listed: Reserved items ship as soon as available from the manufacturer

Large items like saunas or hyperbaric chambers may take 2–4 weeks for freight delivery. Estimated shipping times are shown on each product page and in your confirmation email.

Yes, most products can be shipped internationally. To request a custom quote, email sales@therecoveryoutlet.com with your address and product of interest.

Import duties, customs taxes, or international fees are the customer’s responsibility. Some products (like certain medical or power-rated devices) may only ship within the U.S. due to manufacturer restrictions.

Yes — we ship most small-to-medium items to Hawaii, Alaska, and Puerto Rico free of charge. Large freight items may incur an additional fee. Please contact support@therecoveryoutlet.com before purchasing for a shipping quote.

Yes, all products sold through The Recovery Outlet are covered under the manufacturer’s warranty. Warranty length and coverage vary by brand and product, and are listed on each product page.

Yes! For select large equipment, we offer in-home setup and installation services. You’ll find an “In-Home Assembly” option on applicable product pages.

Delivery and assembly are scheduled separately. Customers are responsible for moving items inside before technician arrival. For massage chairs with “White Glove Delivery,” setup is included during delivery.

Yes, we offer 30-day returns on most items. Products must be unused, in original packaging, and in resellable condition.

Review our full Return Policy or start a return from our Returns Center. Some custom-built products may not be eligible for return.

We work with over 100 manufacturers across recovery and wellness technology. If you’re looking for something not listed, email sales@therecoveryoutlet.com — we can likely source it for you.

If you need to cancel an order, contact our team immediately:

• Before shipment: Full refund.
• After shipment: Follows our 30-Day Return Policy (return shipping fees apply).

Custom-built brands (e.g., OxyRevo, Dundalk, InBody) may incur a 10% cancellation fee. OxyRevo sales are final once shipped, though exchanges or technician visits can be arranged if needed.

Please inspect your package upon delivery. If you notice damage, note it on the delivery receipt and contact us within 48 hours at support@therecoveryoutlet.com. We’ll arrange a replacement or repair quickly.

After placing your order, you’ll receive a confirmation email from sales@therecoveryoutlet.com.

1. We process and prepare your product for shipment.
2. Tracking information will be emailed once your order ships.
3. For updated shipping timelines, check your confirmation email or the product page.

We’ll keep you informed every step of the way.